C CUSHION LAB Deep Sleep Pillow, Patented Ergonomic Contour Design for Side & Back Sleepers, Orthopedic Cervical Shape Gently Cradles Head & Provides Neck Support & Shoulder Pain Relief – Calm Grey

We Love, Love, Love This Pillow!
My husband and I both suffer from neck and shoulder pain. For years, we’ve been looking for a pillow that would help relieve it. We have many pillows, but most of them don’t do anything to help our neck and shoulder pain, which only increases at night. This pillow was recommended to me, and I’m so glad it was.The pillows arrived overnight. They were packaged very well, maybe too well by the manufacturer. They come in a nice, little bag that is like the pillows second skin. It must have taken me almost an hour just to get the pillows out of the bags, but when I did, I was pleasantly surprised. (By the way, my pillows puffed up within minutes of being released from the bag.)This pillow is soft, yet firm enough to offer good support. In the past, the pillows we’ve tried have been too firm, and we woke with next and shoulder pain that was worse than what we had when we went to bed. With this pillow, we woke pain free. (We are both back sleepers, so I can’t attest to how this pillow affects side sleepers.) The pillow seems to be ergonomically perfect, at least for us. The pillows we’ve had in the past have been too hard and the “high” side was just too high. This is perfect. We love this pillow’s shape.In addition to finding this pillow perfect for support and comfort, we also find it very relaxing. I’ll admit, I did not like the silky pillowcase at first. I kind of hated it, and intended to put cotton pillowcases over both silky pillowcases. However, I took a nap on the pillow with the original pillowcase on, and I loved it. Yes, the pillowcase is always cool (not cold to me) to the touch, but it doesn’t make me feel cold. I don’t like the grey color, but that’s a quibble. I know I should have washed the pillowcases immediately, but I’m not a germaphobe, so I didn’t do it. For those of you wanting a replacement pillowcase and are unable to find one, just use a queen-sized silk pillowcase. That will fit, and I think it will also keep you cool, though I, too, wish we could buy a replacement for the original pillowcase in case it wears out, is ruined, etc.We love this pillow and find it as perfect as can be…so far. We’ve only had them for a day and a night, but I hope they will hold up. It really made our day to find something we love so much and something that really does give us much higher quality sleep. I think it comes in a travel size, and if so, I’ll be buying two of those for us to use when we travelHighly recommended.

The c cushion pillow is amazing!
It wasn’t what I expected. Much thinner and softer than other neck support pillows, but I have slept in it for the past two nights and it is extremely comfortable. No pain at all! Great quality.

UPDATED! Great (in the short term) pillow, ridiculously terrible customer service
**Updated below original text**Honestly this is the pillow I’ve been looking for after many, many, MANY failed attempts to find one that is comfortable and won’t kill my neck. The only issue (other than the odor which fades pretty quickly) was that there are chunks loose under the removable cover which causes lumps on one side— pictured with my review. Thankfully it’s on the side I don’t currently use so it doesn’t stop me from using it. The thing is, when you pay $100+ for a pillow it doesn’t feel right having to settle for a defect like that right out of the box so I decided to contact the manufacturer to explore options. I followed the Amazon guidelines and sent a message to the manufacturer through their site which boasts a 12 hour response time. It’s now been over 12 days and I haven’t heard a peep in response. This unprofessional level of service was enough for me to knock a star off what should be a five star pillow. My hope is that my experience is a one off that still left me with a sour taste over what should be an easily praised product.********************************Three months. That’s how long this pillow lasted. THREE MONTHS.After never getting a single reply from their customer service for the physical defects of the pillow (mentioned in the original review) I still used it because it costs too much to discard over something that didn’t impact the usability of the thing. For a while it was great! Super comfortable and supportive. I slept like a damn baby for a few months there until suddenly I noticed my head sinking lower and lower towards the mattress. Don’t get me wrong, I have an abundant cranium that’ll pit any pillow against the forces of gravity but even with my plus-sized skull… three months? Come on.Soon I had a debilitating neck pain from the lack of support. It took a week and a half for my neck to feel normal with the use of prescription anti-inflammatories, alternating heat/ice and an insulting amount of Aspercreme for someone to use when their not quite in their 40s. Throughout that recovery process I also stopped using my Cushion Lab’s pillow to ensure more damage couldn’t be done.I was very disappointed if not disillusioned that a pillow priced and praised at this level could fail me so quickly. My last attempt to reach out to Cushion Lab didn’t yield anything in return, however, those decent few months at least earned them another chance to make it right. I reached out again with a civil message detailing my woes. This plea was not hostile nor accusatory but rather one just asking for help because their product failed me when I really, really needed it. Weeks passed and nothing was said back. Not a single message, call, carrier pigeon, emoji or acknowledgement of any kind. Even a “sorry it’s not our fault you have a comically large head” would have me looking at this situation through an entirely different lens.So here we are. I’ve changed my review to one star and that’s truly a shame. The sad thing is I had been looking at some of their other products for my office chair AND recommended the bed pillow to many people. Amazing how an opinion can change so quickly when all I was looking for was ANYTHING back when help was requested.There are other pillow options out there that likely won’t make you feel broken or ones that at least have customer support of some kind. Cushion Labs no longer fits either of those categories.

Have only been using this for a couple weeks but so far I love it. My shoulder pain while sleeping has been reduced by a LOT since. I did need to put a thin pillow underneath this just for a little extra height though. Expensive pillow, but so far, worth it

Returned, too soft